Terms of Service

Clarity (the “Service”) is operated by AlphaPoint Corporation, a New York corporation (“AlphaPoint,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) are a binding agreement between you and AlphaPoint. By creating an account, using our website, or otherwise accessing Clarity, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Clarity.

Clarity is an AI-powered relationship coaching service. We help you reflect on your relationships, prepare for difficult conversations, and (optionally) have a guided joint conversation with a partner inside the product. Our service includes a private intake, private coaching, and joint sessions when you invite someone.

Clarity is not a substitute for therapy, counseling, psychiatric care, medical advice, or legal advice. The AI is not a licensed professional. See Section 4.

Clarity uses artificial intelligence (currently Anthropic’s Claude family of models) to generate coaching responses. When you send a message inside Clarity, your message is sent to our AI provider, an AI-generated response is returned, and the exchange is stored in your account so the AI can maintain context across the conversation.

AI responses are generated, not authored by a person, and they can be wrong, incomplete, or out of date. Use your own judgment. We do not guarantee that the AI will detect every safety-relevant signal in your conversation.

Clarity is a coaching tool that uses an AI to help you reflect on your relationships and prepare for difficult conversations. It is not a substitute for therapy, counseling, psychiatric care, or any other licensed mental-health, medical, or legal service. The AI is not a licensed professional and does not diagnose, treat, or prescribe.

If you are in emotional crisis, contemplating self-harm or harm to others, or otherwise need urgent support, please contact a licensed professional in your country or, in the United States, call or text 988 (the Suicide & Crisis Lifeline). Outside the US, see befrienders.org for a directory of crisis lines.

By using Clarity you confirm that you understand it is coaching, not treatment, and that you will seek appropriate professional help when your situation requires it.

You must be at least 18 years old to use Clarity. You must provide accurate registration information, keep your password secure, and notify us promptly at support@heyclarity.io if you believe your account has been compromised. One account per person; you are responsible for everything that happens under your account.

Clarity offers a 7-day free trial. To start the trial you may be asked to provide a payment method. If you do not cancel before the end of the trial, your card will be charged $9.99 per month and your subscription will automatically renew each month until you cancel.

You can cancel at any time from the Clarity profile page or through the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period and you retain access until then. We do not provide pro-rata refunds for partial billing periods.

Payment is processed by Stripe. We do not store full card numbers on our servers. Subscription confirmation, renewal, payment-failed, and cancellation emails are sent by Stripe on our behalf.

People who join a Clarity joint session as an invited partner do not need to subscribe to participate in that session. A subscription is only required if the invitee later starts their own coaching session.

You agree that you will not, and will not attempt to:

• Use Clarity to harass, threaten, or abuse another person.
• Use Clarity to violate any law or to plan or carry out unlawful conduct.
• Impersonate another person, misrepresent your identity, or invite someone to a joint session using a name or email that is not theirs.
• Use Clarity to make clinical, medical, legal, financial, employment, credit, housing, insurance, or other significant decisions about a person without independent professional advice.
• Reverse-engineer Clarity, scrape it, run automated bots against it, or attempt to extract its prompts, training data, or model internals.
• Resell, rent, or commercially redistribute Clarity or its outputs.
• Interfere with Clarity’s security, rate limits, or normal operation.
• Use Clarity if you are under 18 years old.

We may suspend or terminate accounts that violate these rules. Severe violations (harassment, illegal use, threats) can be reported to support@heyclarity.io.

Clarity supports two coaching modes: private (just you and the AI) and joint (you, an invited partner, and the AI). Privacy works differently in each:

• In private coaching, your messages are visible to you and the AI. They are not shared with anyone you have invited to a separate joint session.
• In a joint session, both participants’ messages are visible to each other and to the AI. The AI sees both sides and is instructed to coach the conversation, not to take sides. Joint messages are not private between one participant and the AI.

The intake summary you generate during your private intake is private to you and is used to give the AI context in your future sessions; it is not shared with anyone you invite to a joint session.

When we generate joint-session preparation guidance for each party (the “synthesis” step), each party only sees guidance addressed to them. They do not see the other party’s personalized guidance.

You own the content you send to Clarity (your intake answers, your messages, your notes). You grant AlphaPoint Corporation a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and analyze that content solely to (a) provide and operate the Clarity service for you and your invited partners, (b) measure and improve service quality and safety, and (c) comply with law. We do not sell your content.

AI-generated responses returned to you are licensed to you for your own personal use in connection with the Clarity service. You may not resell or redistribute them.

We do not use your conversations to train any third-party AI model, and our current AI provider (Anthropic) does not use our API inputs or outputs to train their foundation models. See our Privacy Policy for details on data flow, retention, and your rights.

The Clarity name, logo, website, product, and underlying software are owned by AlphaPoint Corporation and protected by intellectual-property law. We grant you a limited, revocable, non-transferable license to use the service in accordance with these Terms.

To deliver Clarity we rely on a small set of trusted third parties:

• Anthropic — generates AI responses (we use the commercial Claude API; Anthropic does not train on our API inputs or outputs).
• Stripe — processes payments, handles subscription billing, sends billing emails, and hosts the customer portal.
• Resend — sends transactional email (welcome, password reset, joint invitations).
• Render — hosts our backend and database infrastructure.
• Meta (Facebook/Instagram) Pixel and Google Analytics 4 — when allowed by your cookie preferences, measure ad performance and product usage.

We describe how each one handles your data in our Privacy Policy.

You can end your relationship with Clarity at any time by cancelling your subscription and requesting account deletion. Account deletion is available from the Clarity profile page (a self-serve control) and by email to support@heyclarity.io.

We may suspend or terminate your account if you materially breach these Terms, if continuing to provide service to you creates an unreasonable safety or legal risk, or if we are required to do so by law. We will, where reasonable, give you a chance to cure the breach first.

Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law) will survive.

To the maximum extent permitted by law, Clarity and the Clarity service are provided on an “as-is” and “as-available” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment. We do not warrant that the AI’s outputs are accurate, complete, current, safe, or appropriate for your situation.

To the maximum extent permitted by law, AlphaPoint Corporation (and our officers, directors, employees, and agents) will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with the Clarity service. Our total cumulative liability for any claim arising from or relating to the Clarity service will not exceed the greater of (a) the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages, so some of these limitations may not apply to you.

You agree to indemnify and hold harmless AlphaPoint Corporation and its officers, directors, employees, and agents from any claim, loss, liability, or expense (including reasonable attorneys’ fees) arising out of (a) your use of the Clarity service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) the content you submit to Clarity.

Informal resolution first. Before filing arbitration or a lawsuit, you and Clarity agree to try to resolve disputes informally for 30 days by emailing support@heyclarity.io with a brief description of the dispute and your contact information.

Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Clarity service will be resolved by binding individual arbitration administered by JAMS in New York, New York under its consumer arbitration rules. The arbitrator’s decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

No class actions. You and Clarity agree that disputes will be resolved only on an individual basis and not as a plaintiff or class member in any class, collective, or representative proceeding.

Exceptions. Either party may bring (a) an individual claim in small- claims court, and (b) an action seeking injunctive or other equitable relief to protect its intellectual property, in the state and federal courts located in New York County, New York.

Opt-out. You may opt out of this arbitration provision within 30 days of first accepting these Terms by emailing support@heyclarity.io with the subject line “Arbitration Opt-Out.”

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Subject to the arbitration provision above, you and AlphaPoint each consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York for any action not subject to arbitration.

We may update these Terms from time to time. When we make material changes, we will notify you (for example, by email or by an in-product notice) before the changes take effect. Your continued use of Clarity after the effective date of an update constitutes acceptance of the updated Terms. The current version is always available at /terms, and the “Last updated” date is shown at the top of this page.

Questions about these Terms? Email support@heyclarity.io.

Effective 2026-05-11.